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I have a habit of sticking my fingers in all of the pies. It’s a messy business, but one that I love wholeheartedly.

Currently, I'm a Service & Experience Designer at DNA, Strategic Advisor for 'Shift', and active supporter of community events such as the Design for Social Innovation Symposium, Global Service Jam, and the New Zealand Climathon.

I'm on a mission to improve community wellbeing and environmental regeneration in New Zealand. As part of this journey, I'm documenting some of the amazing people I meet along the way on my 'Good stuff' blog. When it's all a bit much to chew, you'll find me pottering in the garden or lazing on a beach in the sun. 

Email / Tweet / FollowConnect with me


My Skill areas

Services and experiences

Aligning user needs with business goals through customer research, service concepting and co-design.

Events and workshops

Planning, facilitating and mentoring at educational workshops and events that bring people and ideas together.

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Visual communication

Simply explaining complexity through branding, digital and print design, video, photography.


Bits & thought PIECES

I often think through writing and share my thoughts to spark conversations.
Below is a taste tester of what I've been thinking about recently.

Good stuff (blog): Good people doing good things
Gen-homeless to Gen-hopeful: housing crisis as opportunity to re-think kiwi homes
A future for voting in Aotearoa, New Zealand
Ux Maturity: What is it and why should you care?
An external perspective: Cross-cutting public sector challenges
3 questions following the Design for Social Innovation Symposium


Work with me

I like good people doing good things.

If that's you, let's chat. I'd love to hear about what you're doing and how I could help.
Say hello to: rachelknight.design@gmail.com